Last updated: 7 February 2026

Apothix Pharma Private Limited is committed to addressing customer concerns in a fair, transparent, and timely manner. This Grievance Redressal Policy outlines the process for raising and resolving complaints related to our products, services, or website.

1. Objective

The objective of this policy is to:

• Provide an effective mechanism for grievance resolution

• Ensure timely and fair handling of complaints

• Comply with applicable Indian laws and regulations

2. Scope of Grievances

Customers may raise grievances related to:

• Orders, delivery, or delays

• Refunds, cancellations, or returns

• Prescription verification issues

• Product quality or packaging concerns

• Website, payment, or account issues

• Customer support experience

3. Grievance Officer Details

In compliance with the Information Technology Act and Consumer Protection rules, the grievance officer details are as follows:

Grievance Officer:
Apothix Pharma Private Limited

? Khasra No. 201/105, Opp. Raju Palace, Tagra Road, Kalka, Panchkula, Haryana – 133302, India
? +91 831 855 4588
? info@apothixpharma.com

4. Grievance Submission Process

Customers can submit grievances through:

• Email: info@apothixpharma.com

• Phone: +91 831 855 4588

While submitting a grievance, please include:

• Order ID (if applicable)

• Clear description of the issue

• Supporting documents or images, if any

5. Resolution Timeline

• Acknowledgement of grievance within 48 hours

• Resolution or response within 7–10 business days, depending on the nature of the issue

• Complex cases may require additional time, which will be communicated to the customer

6. Escalation Mechanism

If a customer is not satisfied with the resolution:

• The grievance may be escalated internally for further review

• Customers may also approach appropriate consumer forums or regulatory authorities as per applicable law

7. Abuse or Misuse of Grievance Mechanism

We reserve the right to close grievances that are:

• Repetitive without new information

• Malicious or abusive

• Based on false or misleading claims

8. Confidentiality

All grievances and related information are handled with confidentiality and used only for resolution and compliance purposes.

9. Policy Updates

This policy may be updated periodically. Continued use of our website constitutes acceptance of the updated policy.

10. Contact Information

For grievance-related queries, please contact:

Apothix Pharma Private Limited
? Khasra No. 201/105, Opp. Raju Palace, Tagra Road, Kalka, Panchkula, Haryana – 133302, India
? +91 831 855 4588
? info@apothixpharma.com