Last updated: 7 February 2026

At Apothix Pharma, we aim to ensure safe, timely, and compliant delivery of pharmaceutical and healthcare products while maintaining product quality and regulatory standards.

1. Shipping Coverage

• We currently deliver products across India

• Delivery availability may vary based on location, courier partner coverage, and product type

2. Order Processing Time

• Orders are processed within 1–2 business days after confirmation

• Prescription medicines are processed only after successful prescription verification

• Orders placed on weekends or public holidays are processed on the next working day

3. Delivery Timeline

• Estimated delivery time is 3–7 business days, depending on location

• Remote or rural areas may require additional time

• Delivery timelines are estimates and not guaranteed

4. Shipping Charges

• Shipping charges (if applicable) are displayed at checkout

• Charges may vary based on order value, location, or promotional offers

5. Packaging & Handling

• Medicines are packed securely to maintain quality and safety

• Temperature-sensitive products are handled as per recommended guidelines, where applicable

• Tamper-evident packaging is used for medicines

6. Delivery Conditions

• Orders are delivered to the address provided at checkout

• Customers must ensure accurate and complete address details

• Delivery attempts may be limited as per courier partner policy

7. Failed or Delayed Deliveries

Delivery may be delayed or failed due to:

• Incorrect or incomplete address

• Customer unavailability

• Force majeure events (natural disasters, strikes, etc.)

• Courier or logistics partner issues

We are not liable for delays beyond our control.

8. Order Tracking

• Tracking details are shared once the order is dispatched

• Customers can track their order using the provided tracking link

9. Delivery of Prescription Medicines

• Prescription medicines are delivered only after verification

• We reserve the right to cancel orders if legal or regulatory requirements are not met

10. Damaged or Missing Items

• Customers must report damaged or missing items within 48 hours of delivery

• Claims raised after this period may not be accepted

• Evidence such as photos or videos may be required for verification

11. Non-Delivery & Refunds

• Refunds for non-delivered orders will be processed after investigation with the courier partner

• Refund timelines follow our Return & Refund Policy

12. Policy Updates

This Shipping & Delivery Policy may be updated periodically. Continued use of our website implies acceptance of the updated policy.

13. Contact Information

For shipping or delivery-related queries, contact us:

Apothix Pharma Private Limited
? Khasra No. 201/105, Opp. Raju Palace, Tagra Road, Kalka, Panchkula, Haryana – 133302, India
? +91 831 855 4588
? info@apothixpharma.com