Last updated: 7 February 2026

At Apothix Pharma, we are committed to providing reliable, timely, and responsible customer support while ensuring compliance with pharmaceutical and healthcare regulations in India.

1. Scope of Support

Our customer support team assists with:

• Order status and tracking

• Prescription submission guidance

• Payment and billing queries

• Returns, refunds, and replacements (as per policy)

• Product information (non-medical)

• Website and account-related issues

? We do not provide medical diagnosis, treatment, or prescription advice.

2. Medical Disclaimer

• Any information shared by our support team is for general guidance only

• Customers must consult a qualified doctor or pharmacist for medical advice

• Support agents are not authorized to recommend medicines or alter prescribed dosages

3. Support Channels

You may contact us through the following official channels:

? Email: info@apothixpharma.com
? Phone: +91 831 855 4588

Support is provided on working days during standard business hours.

4. Response Time

• Emails and support requests are typically responded to within 24–48 business hours

• Resolution timelines may vary based on the nature and complexity of the request

5. Prescription & Compliance Support

• Assistance is available for uploading or submitting prescriptions

• Orders may be placed on hold until prescription verification is complete

• Support may refuse assistance for requests that violate drug laws or misuse medicines

6. Order & Refund Support

• Support requests related to returns or refunds must follow the Return & Refund Policy

• Requests raised beyond allowed timelines may not be entertained

7. Misuse or Abuse of Support Services

We reserve the right to limit or refuse support in cases of:

• Abusive or threatening behavior

• Repeated false claims

• Attempts to bypass legal or prescription requirements

8. Technical Support

• We assist with login issues, order placement errors, and payment failures

• We are not responsible for issues caused by third-party services, payment gateways, or internet disruptions

9. Policy Updates

This Support Policy may be updated periodically. Continued use of our services implies acceptance of the updated policy.

10. Contact Information

For any support-related concerns, please contact:

Apothix Pharma Private Limited
? Khasra No. 201/105, Opp. Raju Palace, Tagra Road, Kalka, Panchkula, Haryana – 133302, India
? +91 831 855 4588
? info@apothixpharma.com