Last updated: 7 February 2026

At Apothix Pharma, we follow strict safety and regulatory guidelines while ensuring fair and transparent refund and cancellation practices for our customers.

1. Order Cancellation

Before Dispatch

• Orders may be cancelled before dispatch by contacting our support team.

• Once cancelled, refunds (if applicable) will be processed as per this policy.

After Dispatch

• Orders cannot be cancelled once dispatched, especially for medicines and healthcare products, due to safety and compliance reasons.

2. Refund Eligibility

Refunds may be considered only in the following cases:

• Order cancelled before dispatch

• Wrong product delivered

• Manufacturing defect

• Expired product delivered

• Product damaged during transit

• Order not delivered after confirmed dispatch

All refund requests are subject to verification.

3. Non-Refundable Cases

Refunds will not be issued for:

• Change of mind after dispatch

• Self-medication or dissatisfaction with expected results

• Opened, used, or tampered medicines

• Incorrect address or delivery failure due to customer error

• Orders placed without valid prescriptions (if required)

4. Refund Process

• Approved refunds are processed within 7–10 business days

• Refunds are credited to the original payment method

• Shipping, convenience, or handling charges are non-refundable, unless the error is from our side

5. Replacement vs Refund

• Where applicable, we may offer a replacement instead of a refund

• Replacement is subject to product availability and legal approval

6. Partial Refunds

Partial refunds may be issued in cases where:

• Part of the order is affected

• Promotional or bundled items are involved

The refund amount will be calculated accordingly.

7. Failed or Undelivered Orders

• If an order fails to deliver due to logistics issues, refunds will be initiated after confirmation with the courier partner

• Refund timelines follow standard processing periods

8. Misuse or Abuse of Policy

We reserve the right to deny refunds in cases of:

• Repeated refund abuse

• Prescription misuse

• False claims or fraudulent activity

9. Policy Updates

This Refund & Cancellation Policy may be updated periodically. Continued use of the website implies acceptance of the updated policy.

10. Contact Information

For refund or cancellation-related queries, contact:

Apothix Pharma Private Limited
? Khasra No. 201/105, Opp. Raju Palace, Tagra Road, Kalka, Panchkula, Haryana – 133302, India
? +91 831 855 4588
? info@apothixpharma.com